rakyat Platform Privacy Notice

This page describes what we collect when you use rakyat and how we keep that data protected. We at rakyat collect personal information to verify your identity, process your payments, and comply with local regulations. Your data is encrypted in transit and stored on secure servers with restricted access.

We collect information only when you register, verify your account, deposit funds, or play on rakyat. We do not sell your data to third parties. We share information only with payment processors, fraud-prevention services, and where required by law. You have the right to request access to your data, correct inaccuracies, and request deletion where permitted by applicable law.

Our rakyat privacy policy applies to all account holders across supported jurisdictions. This notice explains what data we collect, how we use it, who we share it with, and how long we retain it.

What Data We Collect on rakyat

We at rakyat collect different types of information depending on how you use our platform. During registration, we collect your email address, username, and password. We use this information to create and secure your account.

Before your first withdrawal, we require identity verification. We collect your full name, date of birth, residential address, phone number, and a copy of your valid identification document (KTP, passport, or driver's license). We use this information to verify your identity, prevent fraud, and comply with Know Your Customer (KYC) regulations in your jurisdiction.

When you deposit or withdraw funds on rakyat, we collect transaction data including the amount, payment method, date, and time. We use this information to process your payments, reconcile your account, and detect suspicious activity. We also collect your IP address, device type, and browser information to monitor account security and prevent unauthorized access.

Account data

Email, username, password hash, phone number, residential address, date of birth, identification document.

Transaction data

Deposit and withdrawal amounts, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), dates, and transaction IDs.

Game activity

Games played, wagers placed, outcomes, and account balance history.

Device and access data

IP address, device type, operating system, browser type, and login timestamps.

Communication data

Emails, live chat messages, and support enquiries you send to our rakyat team.

How We Use and Protect Your Data on rakyat

We at rakyat use your data for specific purposes. We use your account information to create and manage your account, process your deposits and withdrawals, and communicate with you about your account. We use your transaction data to settle your wagers, detect fraud, and comply with anti-money-laundering regulations. We use your device and access data to monitor account security and prevent unauthorized access.

We protect your data using industry-standard security measures. All data in transit between your device and our rakyat servers is encrypted using SSL/TLS technology. Your password is hashed and never stored in plain text. We restrict access to your data to authorized personnel only. Our servers are located in secure data centres with physical access controls and continuous monitoring.

We share your data only when necessary. We share transaction data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) to process your deposits and withdrawals. We share data with fraud-prevention services to detect and prevent unauthorized activity. We may share data with relevant authorities where required by law or court order. We do not sell your data to third parties for marketing or other purposes.

We retain your data for the duration of your account and for a defined period after account closure. We retain transaction records for at least five years for compliance and audit purposes. We retain identification documents and KYC verification results for at least three years. We delete personal data that is no longer necessary for our business purposes, subject to legal retention requirements.

You have rights regarding your data on rakyat. You can request access to your personal data by contacting our support team. You can request correction of inaccurate data. You can request deletion of your data where permitted by law, subject to our legal retention obligations. You can request a copy of your data in a portable format. To exercise these rights, contact our support team during business hours via email or live chat.

We use cookies and similar tracking technologies on rakyat to improve your experience and monitor account security. We use session cookies to keep you logged in during your session. We use analytics cookies to understand how you use our platform and identify areas for improvement. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use rakyat.